Privacy Policy

Effective Date: March 20, 2018

This Privacy Policy describes how SoftDukan collects, uses, and protects your data when you use our website and services.

1. Information We Collect

We collect the following types of information from you when you use our services:

Account details like Name, Email, Phone, and Business information
Usage data such as API logs, chat history, and device information
Billing information handled securely via third-party payment systems
Cookies and analytics data for performance and personalization

2. How We Use Information

We use the information we collect for the following purposes:

To operate and improve our services
To process payments and manage billing
To personalize user experience and send updates
To ensure security and prevent fraud

3. Data Sharing & Retention

We take your privacy seriously and handle your data with care:

Shared only with trusted partners (hosting, analytics, payments)
Data retained only as long as needed to provide services
You can request data deletion via support@softdukan.com

4. Security

We implement industry-standard security measures including encryption, firewalls, and access controls to protect your information. However, please be aware that no method of electronic storage is 100% secure.

5. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@softdukan.com.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website at www.softdukan.com.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 support@softdukan.com

🌐 www.softdukan.com

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Want To Know More?

What does SoftDukan do?

SoftDukan provides businesses with a WhatsApp marketing software they can use to Broadcast & automate messages, run Click to WhatsApp Ads, build Chatbots, showcase catalogues, provide multi-agent Live chat support, collect payments within WhatsApp and much more.

How to Add/Recharge WhatsApp Credit Balance?

You can add a balance through the SoftDukan Official App by yourself — directly from your dashboard, anytime.

Is SoftDukan an Official WhatsApp Marketing Software?

Yes, SoftDukan is an Official WhatsApp Business Solution Partner (BSP) built on WhatsApp Business APIs.

How Can I See My Credit Usages?

You can view your WhatsApp API credit usage in your dashboard under App Settings > WhatsApp Credits. In this section you can see credit usage every month by conversation type and country-wise.

How do I Get Started with SoftDukan?

To get started, simply visit our website officialapi.softdukan.com/signup, sign up for an account, and follow the setup instructions. Our support team is also available to assist you with the onboarding process.

What is The Minimum Credit Balance to be Maintained?

There is no such minimum balance required, but your WhatsApp API will stop working once the credit balance reaches ₹0.

Can I Integrate SoftDukan With My Existing System?

Yes, SoftDukan offers API integration, allowing you to connect with your existing systems and applications for a unified workflow.

Can I See The Demo of SoftDukan?

Yes, we offer demos to showcase the features and benefits of SoftDukan. Please contact us to schedule a demo.

Is SoftDukan Secure?

Absolutely. SoftDukan is built with robust security features to protect your data and ensure privacy in all communications.

Can I Manage Multiple Teams and Users in SoftDukan?

SoftDukan provides robust organization, user, and team management features, allowing you to assign roles, set permissions, and ensure efficient collaboration across your business.

Can I Use an Existing Number With SoftDukan?

Yes, you can use your existing WhatsApp application number or existing WhatsApp API number with SoftDukan.

Can I Get a Refund?

Refunds are handled as per our standard refund policy. For specific refund-related queries, please contact our support team and they will assist you accordingly.