Terms of Service

1. About SoftDukan

SoftDukan provides WhatsApp Official API, chatbot builder, automation tools, and related digital services that help businesses communicate efficiently with their customers.

2. Eligibility

You must be at least 18 years old to use SoftDukan Services. By using our Services, you confirm that you are legally capable of entering into a binding contract.

3. Account Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate and up-to-date information.
• Maintain the confidentiality of your login credentials.
• Be responsible for all activities under your account.

SoftDukan reserves the right to suspend or terminate accounts found in violation of our policies.

4. Use of Services

You agree to use SoftDukan only for lawful business purposes and not for:

• Sending spam, phishing, or unsolicited promotional messages.
• Sharing illegal, abusive, or misleading content.
• Violating WhatsApp, Meta, or any third-party platform policies.
• Reselling, redistributing, or cloning SoftDukan products without written permission.

Violation of these terms may lead to account suspension or permanent termination.

5. Payment and Billing

• All payments are processed securely via our payment partners.
• Prices and features of plans are subject to change with prior notice.
• Once a paid plan or WhatsApp credit is purchased, it is non-refundable as per our Refund Policy.
• Users are responsible for any taxes applicable to their purchases.

6. Data Privacy and Security

We prioritize your data security. All user data is handled according to our Privacy Policy. By using SoftDukan, you consent to our collection and processing of data for service improvement and analytics.

7. Intellectual Property

All content, designs, software, and trademarks available on SoftDukan are the intellectual property of SoftDukan. You may not copy, modify, distribute, or use any part of our platform for commercial purposes without prior written consent.

8. Third-Party Integrations

SoftDukan integrates with third-party platforms such as Meta, WhatsApp, and payment gateways. We are not responsible for any downtime, data issues, or policy violations caused by these third-party services.

9. Limitation of Liability

SoftDukan and its team shall not be liable for:

• Any loss of data, business, or profits resulting from use or inability to use our services.
• Errors, delays, or interruptions beyond our control.

Our total liability shall not exceed the amount you paid for the service within the last 30 days.

10. Termination

We may suspend or terminate your access without notice if:

• You violate our Terms,
• Engage in fraudulent or abusive activity,
• Misuse our brand or technology.

Upon termination, your right to use our Services will immediately cease.

11. Modifications

SoftDukan reserves the right to modify or update these Terms at any time. Updated versions will be posted on our website with the new "Last Updated" date.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts located in Bikaner, Rajasthan, India.

13. Contact Information

If you have questions about these Terms, please contact us at: